Warranty
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General warranty conditions

FASADA company with its registered office in Warsaw at Al. Krakowska 173, hereinafter called the Producer, guarantees to the Purchaser of door and window joinery, made from PCV, aluminum, wood and also blinds, other accessories and additional equipment, as follows:

1. The Producer guarantees high quality and effective functioning of products which are covered by the warranty.

2. The producer issues a warranty for following time periods:

3. The warranty period starts on the day of sale, visible on the sales invoice issued by the Producer.

4. Warranty rights can be exercised by the Purchaser after all of the due amounts have been paid to the Producer.

5. All entries complaint must be in writing, under pain of nullity.

6. The warranty covers:

7. The warranty does not cover:

8. The Producer shall not be responsible for the correctness of measurements done by the Purchaser.

9. The warranty for fittings shall be issued under the condition that the Purchaser shall inspect (and prepare appropriate documentation for the inspection), maintain and adjust fittings at least once a year). The inspections, maintenance and adjustments can be performed by the window’s producer, installation crew or service and maintenance crew, which has signed service and maintenance agreement with the Producer. The documented inspections constitute grounds for acceptance of a possible complaint.

10. The warranty for wooden entrance doors installed on the Northern side of the facade is issued under the condition that the roofing shall be installed over those doors.

11. Quality evaluation criteria glass products

12. If products were damaged, the Purchaser should promptly inform the Producer.

13. The Producer is obliged to process the complaint within 14 days since its receipt.

14. If a complaint is accepted, the Producer is obliged to remedy the situation in one of the following ways:

15. The Producer guarantees a maximum warranty repair period equal to 30 days. If there is a need to carry out complex repairs, the Producer reserves a right to extend the repair deadline. In case the timely removal of a defect is impossible due to unfavorable atmospheric conditions, the Producer shall complete his warranty obligation, after the conditions, which make the removal of a defect impossible in a way compliant with the technological requirements, will cease to continue.

16. The Producer shall not be held liable for any damage arising as a result of products use or damage resulting from inability to use a product, these also include a loss of profit, incurred losses and other consequential or accident damage. The Producer, also shall not be held liable for claims raised by the Purchaser or the user against third persons.

17. Any damages and defects which are not related to the Producer, may be only removed at the expense of the Purchaser/user.

18. If a complaint notification will be considered as groundless (e.g. defect shall not be considered as covered by the warranty), the Producer has a right to charge the Purchaser/Client with service and maintenance team inspection costs.

19. To all matters not settled herein provisions of Polish Civil Code shall apply. Any disputes will be settled first by negotiation. If no agreement is reached, the court competent to resolve the disputes will be the court competent for the seat of the Manufacturer.

20. In case of export orders, the Producer is only obliged to deliver spare parts in case of accepted complaint. The costs associated with the replacement of delivered parts are borne by the Purchaser.